Often, employers feel that simply offering health care coverage is enough, many tend to neglect gauging employee satisfaction with health plan options in the workplace. There are many ways to evaluate employee satisfaction with health plan offerings, as well as ways to offer options and alternatives to increase employee peace of mind.
Are Your Employees Satisfied?
While employee satisfaction is a concern, it’s worth noting that recent research from the Kaiser Family Foundation showed consumers are generally happy with their health care options and providers. In fact, 71 percent of insured consumers under the age of 65 believe that the health care services they receive are of good value, in comparison to the cost. Therefore, it may be beneficial to conduct a poll among your workforce to gauge satisfaction prior to taking steps to improve or alter your current program.
However, if your survey indicates dissatisfaction among employees, additional steps can be taken to identify employee issues and develop alternatives and options within your health plan options.
Creating Your Employee Survey
While overall employee satisfaction with health plan options is the goal, it’s important to identify what employees are dissatisfied with. By allowing employees to remain anonymous, you’ll get a better idea of how they feel about your health care plan. Common questions to include are:
- Do you feel the employee deductible is reasonable?
- Do you feel that there are enough physicians and medical professionals available in the plan network?
- Is there an HR decision-maker to assist you and answer your questions?
- Do you feel the cost of family coverage is reasonable and affordable?
According to the Houston Chronicle, using positive to negative responses (strongly agree, somewhat agree, somewhat disagree and strongly disagree) will provide a stronger positive or negative base for employee reaction, as opposed to providing “neutral” responses.
Additionally, allowing employees to elaborate upon concerns through open-ended questions will provide information that you may not have thought to ask about. A few open-ended questions to ask include:
- How can XYZ Company improve its benefits package?
- What benefits would you like to see offered that currently aren’t?
- What issues should be addressed in your current health care plan? (Cost, accessibility, etc.)
Happy Employees Are Productive Employees
Employees who believe their employers have a genuine concern for employee health and well-being tend to be more productive and engaged with their company. Benefits — including health care — play a major role in employee attraction, retention and production. Working to keep employees happy and healthy will be reflected in your bottom line.
Allison Hutton is an experienced writer, editor, communications professional, researcher and social media consultant. During her more than 15 years of communications and writing experience, Allison has worked with a variety of clients, from small-business owners to Fortune 500 companies. She has an M.S. in entertainment business, a B.A. in communication and lives in Pittsburgh, Pennsylvania, with her husband and four children.